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Have questions?
We are here to help!
See our most Frequently Asked Questions below...
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What is the Undriveable™ App and how do I use it?Undriveable™ is a mobile app that instantly helps connect you with the nearest service providers to your current location, minimizing your wait time as much as possible when your vehicle is in need of service. We are in the business of using technology to improve the Roadside Assistance experience, as well as Vehicle Maintenance & Repair process. Essentially, we know that being left stranded anywhere because of a vehicle is stressful, so we make the process of requesting help faster, easier and more transparent.
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How much does it cost?We are a FREE service!
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Who are the Undriveable™ Service Providers and are they safe?Undriveable™ Service Providers are local businesses that have a history of providing roadside assistance. We check for training, insurance, and ratings prior to allowing a Service Provider to join our platform. Undriveable™ customers are asked to rate each Service Provider following a completed job so that we can monitor their timeliness and professionalism.
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How large of a vehicle can you tow?The Undriveable™ app requires that you take photos of your vehicle prior to submitting a help request. Quality photos are very important so that the tow truck driver can determine if the vehicle meets the weight requirements (and size) for their tow truck. If you have further questions for the tow truck driver, we recommend contacting them by phone/text within the Undriveable™ app immediately after submitting the help request.
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Can I schedule an Undriveable™ service ahead of time?Yes! We allow services to be scheduled at your preferred appointment time.
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How do I pay for an Undriveable™ service?We ask that you pay the service providers directly.
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What if there is an issue during my Undriveable™ service?Most issues can be resolved with the service provider directly. However, if you have any questions, concerns or issues that cannot be resolved, please contact us immediately: Support@UnDriveable.com. We’ll do everything in our power to make it right!
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